OLR WEBSITE PRIVACY POLICY

We ask that you read this website privacy policy carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.

Who we are

This website is operated by OLR Group Limited hereinafter referred to as "OLR". We are an Oracle partner, helping retailers worldwide to address the challenges of an Omni-Channel world. We collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union (including in the United Kingdom) and we are responsible as 'controller' of that personal information for the purposes of those laws.

Our website

This privacy policy relates to your use of our website, olrretail.com.

Throughout our website, we may link to other websites owned and operated by certain trusted third parties to provide further information about our services to you. These other third-party websites may also gather information about you in accordance with their own separate privacy polices. For privacy information relating to these other third-party websites, please consult their privacy policies as appropriate.

Our collection and use of your personal information

We collect personal information about you when you access our website and/or contact us. We collect this personal information from you either directly, such as when you contact us or indirectly, such as your browsing activity while on our website (see 'Cookies' below).

The personal information we collect about you depends on the particular activities carried out through our website. Such information includes:

your name, address and contact details
details of any feedback you give us by phone, email, post or via social media
information about the services we provide to you

We use this personal information to:

customise our website and its content to your particular preferences
notify you of any changes to our website or to our services that may affect you
improve our services
provider you with any feedback you request.

This website is not intended for use by children and we do not knowingly collect or use personal information relating to children.

Our Legal basis for processing your personal information

When we use your personal information we are required to have a legal basis for doing so. There are various different legal bases upon which we may rely, depending on what personal information we process and why. The legal bases we may rely on include:

consent: where you have given us clear consent for us to process your personal information for a specific purpose
contract: where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract
legal obligation: where our use of your personal information is necessary for us to comply with the law (not including contractual obligations)
legitimate interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information which overrides our legitimate interests)

Further information-the personal information we collect, when and how we use it For further details on when we collect personal information, what we collect as well as how we use it, please read the following sections:

Transfer of your information out of the EEA We may transfer your personal information to the following which are located outside the European Economic Area (EEA) as follows:

United Stated of America in order to answer any commercial or technical queries
India in order to answer any technical queries.

Such countries do not have the same data protection laws as the United Kingdom and EEA. Whilst the European Commission has not given a formal decision that such countries provide an adequate level of data protection similar to those which apply in the United Kingdom and EEA, any transfer of your personal information will be subject to a appropriate safeguards and model clauses (as permitted under Article 46(2)(c), of the General Data Protection Regulation) that are designed to help safeguard your privacy rights and give you remedies in the unlikely event of a misuse of your personal information. If you would like further information, please contact us (see 'How to contact us' below). We will not otherwise transfer your personal data outside of the EEA or to any organisation (or subordinate bodies) governed by public international law or which is set up under any agreement between two or more countries.

Cookies and similar technologies

For further information on cookies generally, visit www.aboutcookies.org or www.allaboutcookies.org.

Marketing

We would like to send you information about products and services, which may be of interest to you. Where we have your consent or it is in our legitimate interests to do so, we may do this by post, email, telephone, text message (SMS) or automated call.

We will only ask whether you would like us and other businesses to send you marketing messages when you tick the relevant boxes when you complete the enquiry form for the first time. If you have previously agreed to being contacted in this way, you can unsubscribe at any time by:

contacting us at marketing@olrretail.com
using the 'unsubscribe' link in emails or 'STOP' number in texts

It may take up to 10 working days for this to take place. For more information on your rights in relation to marketing, see 'Your rights' below.

Your rights

Under the General Data Protection Regulation, you have a number of important rights free of charge. In summary, those include rights to:

fair processing of information and transparency over how we use your use personal information
access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
require us to correct any mistakes in your information which we hold
require the erasure of personal information concerning you in certain situations
receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
object at any time to processing of personal information concerning you for direct marketing
object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
object in certain other situations to our continued processing of your personal information
otherwise restrict our processing of your personal information in certain circumstances
claim compensation for damages caused by our breach of any data protection laws For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner's Office (ICO) on individual’s rights under the General Data Protection Regulation.

If you would like to exercise any of those rights, please:

email, call or write to us
let us have enough information to identify you (e.g. account number, user name, registration details),
let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
let us know the information to which your request relates, including any account or reference numbers, if you have them Keeping your personal information secure We have appropriate security measures in place to prevent personal information from being accidentally lost, used or accessed in an unauthorised way.

We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

How to complain

We hope that we can resolve any query or concern you raise about our use of your information. The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information

Commissioner who may be contacted at:

https://ico.org.uk/concerns/ or telephone: [0303 123 1113]

Changes to this website privacy policy

This website privacy policy was published on 16th November 2018. We may change this policy from time to time, when we do we will update our cookie policy to ensure you are aware of such changes when using our website.

How to contact us

Please contact our Marketing Team if you have any questions about this cookie policy or the information we hold about you. To do this, please either send an email to marketing@olrretail.com, write to 1 London Bridge London SE1 9BG or call 0207 096 1858.

Do you need extra help?

If you would like this website privacy policy in another format (for example: audio, large print, braille) please contact us (see 'How to contact us' above).

OLR COOKIE POLICY

We ask that you read this cookie policy carefully as it contains important information on who we are and our use of cookies or similar technologies on our website. This policy should be read together with our (see our privacy policy above) sets out how and why we collect, store, use and share personal information generally, as well as your rights in relation to your personal information and details of how to contact us and supervisory authorities in the event you have a complaint.

Who we are

Our website

This cookie policy only relates to your use of our website, olrretail.com Throughout our website we may link to other websites owned and operated by certain trusted third parties who offer services that may be of interest to you. These other third party websites may also use cookies or similar technologies in accordance with their own separate cookie policies. For privacy information relating to these other third party websites, please consult their cookie policies as appropriate.

Cookies

A cookie is a small text file which is placed onto your device (e.g. computer, smartphone or other electronic device) when you use our website. We use cookies on our website. These help us recognise you and your device and store some information about your preferences or past actions. For example, we may monitor how many times you visit the website, your language preferences, which pages you go to, traffic data, location data and the originating domain name of your internet service provider. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually. You can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. For further information on our use of cookies, including a detailed list of your information which we and others may collect through cookies, please see below.

Our use of cookies

We use cookies on this website to: " recognise you whenever you visit this website (this speeds up your access to the website as you do not have to log in each time); " obtain information about your preferences and use of our website; " carry out research and statistical analysis to help improve our content, and to help us better understand our users' requirements; and " target our marketing and advertising campaigns more effectively by providing interest-based advertisements that are personalised to your interests; and " make your online experience more efficient and enjoyable. For further information on cookies generally, visit www.aboutcookies.org or www.allaboutcookies.org.

Types of cookies

The cookies we place on your device fall into the following categories:

Session cookies-these allow our website to link your actions during a particular browser session. These expire each time you close your browser and do not remain on your device afterwards
Persistent cookies-these are stored on your device in between browser sessions. These allow your preferences or actions across our website to be remembered. These will remain on your device until they expire, or you delete them from your cache.
Strictly necessary cookies-these cookies are essential for you to be able to navigate our website and use its features. Without these cookies, the services you have asked for could not be provided.
Performance cookies-these cookies collect information about how you use our website, e.g. which pages you go to most often. These cookies do not collect personally identifiable information about you.

All information collected by these cookies is aggregated and anonymous and is only used to improve how our website works o Functionality cookies-these cookies allow our website to remember the choices you make (such as your user name, language, last action and search preferences) and provide enhanced, more personal features. The information collected by these cookies is anonymous and cannot track your browsing activity on other websites.

The cookies we use

The table below provides more information about the cookies we use and why:

Consent to use cookies

We will ask for your permission (consent) to place cookies or other similar technologies on your device, except where these are essential for us to provide you with a service that you have requested (e.g. to enable you to put items in your shopping basket and use our check-out process). There is a notice on our home page which describes how we use cookies and requests your consent to place cookies on your device. Click here see homepage to see what this form looks like.

How to turn off cookies

If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of this website. For further information about cookies and how to disable them please go to the Information Commissioner's webpage on cookies: https://ico.org.uk/for-the-public/online/cookies/.

How to contact us

Please contact our Marketing Team if you have any questions about this cookie policy or the information we hold about you. To do this, please send an email to marketing@olrretail.com, write to 20 St Thomas Street, London, SE1 9RS or call 0207 096 1858.

Do you need extra help?

If you would like this notice in another format (for example: audio, large print, braille) please contact us (see 'How to contact us' above).

Changes to this policy

This policy was updated on 27 December 2023. We may change this policy from time to time, when we do we will update our cookie policy to ensure you are aware of such changes when using our website.

OLR WEBSITE PRIVACY POLICY

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