Monitoring and alerting solution for Oracle Xstore, providing real-time actionable insights on the status of all registers across your global stores, maximizing customer experience and enhancing your brand image.
*Includes the ability to do trend analysis over the last 18 months.
Support teams currently lack a unified view of Xstore and Xoffice environments. This results in a reactive way of working with no historical data.
HAWK will give you complete oversight of your store locations in one dashboard. Collecting data from every Xstore and Xoffice instance, the solution will provide your service desk with real-time store performance information and send alerts if any parameters fall below a threshold.
With easy-to-understand status notifications and alerts, support teams have the power to stop Xstore problems in their tracks. Early identification and resolution gives your Oracle POS maximum uptime; thus saving retail enterprise customers hundreds of support hours.
Dataloader: Monitors the dataloader logs searching for errors and issues. Errors on the dataloader log may indicate issues loading data to the DBs and are very often due to errors in data files received. This metric affects register or Xoffice health and triggers alerts.
Hardware Performance: Alerts for critical status of CPU usage, memory or disk space availability and monitoring for your network and disk health.
Services and Applications status: Alerts if services and applications are not running as expected.
Log and Error Monitoring: Alerts when traces of errors during key processes are detected and monitors the log to find error status.
Xstore processes: Monitors key Xstore processes such as replications and deployments as well as critical metrics with high impact on your operations such as certificates expiry or store open and close status.
Database Health: Monitors key metrics on your Oracle Databases.
Estate Management: Provides data insights such as Xstore versions, installed in each machine, so you can always know what you have across your global estate.
Is your company in need of a retail transformation? What Oracle Retail Systems are you reviewing or planning to use? Are you moving from on-prem to the cloud?
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Get in touch to book a discovery call.
