Maximising Oracle Xstore POS Uptime

HAWK is a real-time monitoring, alerting, and insights solution built for Oracle Xstore POS. It maximises system uptime to ensure transactions run quickly, smoothly, and seamlessly - keeping customers satisfied and sales uninterrupted.

By reducing queue times and proactively identifying issues, HAWK enhances customer satisfaction, reinforces brand loyalty, and secures every sale. No delays, no missed opportunities - just optimised performance and improved experiences.

Learn more

Great Store Experience Starts with Reliable IT

Before HAWK

With HAWK

Optimise your Xstore performance – Watch Now to See How!

Book a Demo

Instant visibility into the health of your enterprise Xstore POS environment

Support teams currently lack a unified view of Xstore and Xoffice environments. This results in a reactive way of working with no historical data.

HAWK gives you a complete oversight of your store locations in one single view. Collecting data from every Xstore, Xoffice and database instance, the solution will provide you with close to real-time store performance information and send alerts if any parameters fall outside a threshold.

With easy-to-understand status notifications and alerts, support teams have the power to resolve Xstore problems in their tracks.

Maximised Uptime

Reduced Support Cost

C-Level Visibility

Improved Customer Experience

Identify issues in their track with proactive monitoring of Xstore, Xoffice & Databases

Get the detailed view of all your stores and registers. HAWK monitors 30+ metrics, so you know exactly where the issue occurs or is about to occur, so you can fix it faster. Some of the critical things it monitors:

Dataloader Files Sync
Transaction Times
Certificate expiration alert
Network Connectivity
POS running state
Store opening & closing
Hardware Performance
Replication queue & error count

Is Your Xstore POS Ready for the Next Day?

Retail success starts with smooth store operations — HAWK provides real-time oversight of your Xstore and Xoffice environments and creates alerts in a unified dashboard, enabling a smooth store opening and preventing delays.

If the store doesn’t get closed or opened correctly, HAWK identifies this and alerts your team so they can fix it quickly

Smooth Integration with finance system

Seamless store opening and closing

Open store on time to maximise store sales

Optimise Your Checkout Experience with Key Transaction Insights

Average Card Processing Time – Measure the time it takes for a payment to be approved after it’s requested. Faster processing means smoother transactions and happier customers.

Average Transaction Time – Track the total time from the start of a transaction to when the receipt is printed. This will help to identify slowdowns in your POS system and make improvements to enhance customer experience.

By monitoring trends in transaction times, you can detect inefficiencies, uncover potential issues, and optimise your operations for a seamless checkout experience.

Get Alerts for Proactive Issue Detection

HAWK alerts you to problems as soon as they arise—no need to wait for staff or customers to report them.

HAWK can be connected with your service desk platform or ticketing system as well as generating alerts via email, helping you to act faster.

By detecting issues early, you can resolve them faster, minimising disruptions, reducing downtime, and ensuring a seamless customer experience. This means fewer lost sales, shorter queues, and a more efficient store operation

Reporting & Insights

Stay ahead with real-time reporting on critical operational metrics. Track trends, detect overnight errors, and identify stores that didn’t open or close as expected; this could result in stores opening late and loss in trading and sales.

With access to both historical and live data, users can analyse trends, uncover operational improvements.

Identify issue patterns

Improve operations

ARRANGE A DEMO

What else does HAWK monitor?

Dataloader: Monitors the dataloader logs searching for errors and issues. Errors on the dataloader log may indicate issues loading data to the DBs and are very often due to errors in data files received. This metric affects register or Xoffice health and triggers alerts.
Hardware Performance: Alerts for critical status of CPU usage, memory or disk space availability and monitoring of your network and disk health.
Services and Applications status: Alerts if services and applications are not running as expected.
Log and Error Monitoring: Alerts when traces of errors during key processes are detected and monitors the log to find error status.
Xstore processes: Monitors key Xstore processes such as replications and deployments as well as critical metrics with a high impact on your operations, such as certificates expiry or store open and close status.
Estate Management: Provides data insights such as Xstore versions, installed in each machine, so you can always know what you have across your global estate.
Data Replication: Monitors the transmission of business-critical information from POS to Xoffice, helping to identify communication issues between stores and HQ