12 ways to maximise your Oracle Xstore Point of Sale performance.
In an era where every transaction counts, maximising your POS system is not just an option—it's a necessity. That's why we've curated the ultimate checklist to optimise your POS performance. These expert-devised tips will elevate your performance, boost customer satisfaction, and ultimately drive your bottom line.
The Checklist
Prioritise the deployment of a stable Xstore build, incorporating critical change requests and resolving bug fixes well in advance of the holiday season.
Conduct rigorous oversight of store integrations, closely monitor Xenvironment performance at the end of each day, ensure tracking of Xcenter replication and broadcasting, manage Xadmin deployments, and proactively address pre-flight errors at the store level & pre-emptively resolve any issues before they are reported.
Execute comprehensive health checks on OMNI applications, including the Xcenter application server and other on-premise software, to verify that their performance levels are at their peak and adequately prepared to handle the increased demands during the bustling sale and markdown season.
Perform a thorough database health check to identify and mitigate redundant data, and provide recommendations for data purging strategies and performance enhancements to proactively prevent potential outages.
Verify that store closures are executed successfully during the peak season sales, guaranteeing their readiness for the following business day without any complications. We rely on OLR's automated monitoring and alerting tool, for this oversight.
Enhance support capacity by deploying additional support engineers, thereby bolstering our consultant workforce available to promptly address customer issues during the holiday period.
Maintain a watch over the sales processing, proactively detect any potential issues at integration touchpoints, and swiftly take necessary actions for resolution.
Conduct thorough reviews of escalation plans with retail clients, ensuring that they are up-to-date with current contact information. Additionally, emphasise the importance of promptly communicating updates for Priority 1 issues and mobilising teams for immediate attention.
Collaborate with retailers to synchronise the timing of major sales and markdown events. This alignment enables the AMS (Application Managed Services) team to proactively monitor, and address issues related to updates, such as handling high volumes of price changes and large-scale promotions effectively.
Ensure that the availability and performance of omnichannel systems like ORCE, OMS, and OROB are optimised to handle the increased load effectively.
For retailers utilising Oracle omnichannel applications, monitor and maintain inventory synchronisation across OMS, OROB, and RMS to guarantee the accuracy of available stock on hand for seamless fulfilment.
Ensure Level 3 support is readily available on standby to promptly address unforeseen blockers through the deployment of emergency patches or critical bug fixes as needed. Engage in discussions with retailers regarding Disaster Recovery procedures and protocols.
If you are seeking a more personalised approach or require additional assistance in implementing these strategies, our team of experts are here for you. Reach out today and schedule a consultation: