CASE STUDY
Rogers' Cloud-First Strategy: Merchandising Transformation

 

Who is the Customer?

Rogers is one of Canada's leading telecommunications and media companies, headquartered in Toronto and providing a wide range of services, including wireless, cable television, internet, and home phone services. Founded in 1960 by Edward Samuel Rogers, Jr., the company has earned a reputation for delivering reliable and innovative communication solutions, connecting Canadians across the country.

What was the business problem?

Rogers faced a critical issue with an outdated Oracle Retail suite of software. These solutions had reached the end of their support, creating a significant business risk. To maintain business continuity, they embarked on a transformative journey to futureproof their technology by migrating to the Cloud and enabling "Clicks to Bricks" functionality with the latest version of Oracle Retail to provide a single view of orders, customers and stock.

Rogers Transformation Project

Oracle Retail Solutions Implemented:

  • Implementation of Xstore, Xcenter and EFTLink v19

  • MFCS, RPCS and ReSA upgrade from v14 on-prem to v19.3 Cloud environment

  • Oracle Database to Oracle Cloud

  • Oracle Cloud Enterprise Performance Management

  • SIM v14 to SIOCS v23.1 - This was the latest cloud version, fully supported by Oracle, featuring all the latest improvements and security enhancements.

  • Oracle Cloud Platform Data Management and Brand Compliance

  • DAS integration – provides support to perform integration enrichments to the client's legacy systems.

  • Using our deep domain industry experience and best practices, we seamlessly integrated different compatible versions of Xstore, MFCS (including ReSA , RPCS) and SIOCS to optimise operational efficiency and inventory management.

What was the outcome?

  • OLR worked closely with Rogers and Oracle to identify an optimal solution that integrated all the applications seamlessly.

  • Coherent integration with Xstore, Merchandising and SIOCS has improved inventory visibility and streamlined operations, providing Rogers with more control and data security. This, combined with custom integrations, enabled Rogers with ultimate business operational flexibility and agility.

  • With an end-to-end seamless integration in place, Rogers can now operate at maximum efficiency, streamlining their operations and enhancing overall productivity.

Project results and next steps:

The project eliminated the huge risk associated with using an unsupported version of Oracle Retail. The new Cloud upgrade has safeguarded Rogers' operations and ensured business continuity, future-proofed functionality and scalability to their operations.

After going live in 2023, Rogers is now exploring the next-generation Merchandising suite of solutions, demonstrating their commitment to innovation and continued improvement.

Achieving Success Together

OLR’s expertise and dedication played a pivotal role in ensuring the project's success. Throughout the project, OLR brought their deep technical expertise and a highly skilled team to provide Rogers with the best knowledge and options.

The partnership with Rogers and Oracle was instrumental in delivering a successful transformation, positioning Rogers as a leader in the telecom industry with streamlined operations, enhanced customer experiences, and a future-proofed solution.

Published 1st of March 20204